FAQ – frequently asked questions

Feel free to use whatever method you like, i.e. VISA/MC, crypto and several online payment systems. Please mind we do not accept VISA / MC payments from US.

SMM Panel offering SMM services orientated for your content and accounts on popular social media.

Upon registering, a user makes a deposit and selects the desired service package before placing an order. Our team will then commence processing the order. Upon completion, the status of the order will reflect its completion, for example, if 100 Instagram Likes were ordered, the order will be deemed fulfilled only upon receipt of at least 100 Likes on the specified photo or video.

Please go to your Balance page and choose the payment method that suits you.

We accept VISA / MasterCard, BTC, LTC, BCH, USDT, USDC, Payeer, PerfectMoney and even more. Please check the full list on your Balance page.

Please send us details of your payment by creating a Ticket.

Yes, we give 5% from all your referrals'spendings. Learn more at https://smm.info/referral/partner.

If you have a promocode, please go to your Balance page https://smm.info/balance, insert your promocode to its section and click on Redeem button.

In order to simplify the working process, following order statuses were introduced:

  • Processing – the order has been placed and shall be processed soon.
  • In progress – the order is active.
  • Cancelled – the order has been cancelled for some reason. In this case your funds shall be returned to your balance.
  • Completed – the order has been successfully completed.

Please use the password recovery form or create a ticket and we will help you.

Please double check if your account is open and has no restrictions (publicly visible). Unless the problem resolved, please refer to our Support by creating a ticket and we will assist.

Please remove all unnecessary elements from your link. Your account (e.g. Instagram, Facebook or Twitter) should be open for everyone and your publication must be visible for everyone (Public) as well.

Our system is automatic. Nevertheless you can cacnel your order in first 4 minutes after you placed it. Please go to your Orders page and cancel it. Sometimes the system can identify the mistake, so you will get your funds back to your balance and the order will be cancelled. In any other case, the order can not be cancelled.

It is imperative that you review the service information prior to placing an order. Although all orders are processed automatically, some may take longer to fulfill. During instances of high demand, processing times may exceed the normal duration. In the event that your order has not commenced after a 24-hour period (for some orders, this timeframe may be extended), you may initiate a refill by pressing the designated button or seeking assistance through Support by submitting a ticket.

We kindly request you to take note that the speed of processing various orders may differ. You can find the estimated processing speed for each service in the respective service information on our orders page. Please keep in mind that high demand for our top-selling services may result in processing delays. If you find that the speed of processing is significantly slower than indicated, please contact us through a support ticket and we will make every effort to assist you.

In the event that you notice your order has ceased processing, or the information provided is outdated, kindly reach out to our Support team by creating a ticket and we will assist you promptly.

We inform about all discounts, promocodes and special offers in our News section and on our Telegram @smmdotinfo. Nevertheless, if you are interested to become our reseller, please refer to [email protected].

It is currently possible to withdraw the funds earned through our partners program, starting from a minimum amount of 20 dollars, directly to your crypto wallet. If you require special considerations, the SMM INFO administration will be happy to assist. Please contact our Support by creating a ticket.

If your account has been suspended, it is likely due to a violation of our terms of service. This may include having multiple accounts or exhibiting inappropriate behavior towards our team. However, we understand that mistakes can happen and are willing to consider your situation. Please contact our support team by creating a ticket and we will make every effort to assist you.